2. My checked bag has been lost, damaged or delayed during the trip, how can I claim compensation?

If your checked baggage is lost, damaged, or delayed during your trip, you can claim compensation by completing a Baggage Irregularity Report (PIR) with our authorized agents at the baggage area upon arrival of your flight.

If you have already completed your PIR, you can initiate the compensation process by submitting a request through the following link: https://arajet.zendesk.com/hc/en-do/requests/new?ticket_form_id=10041179330708

Please note that if your checked baggage is not claimed within one (1) month from the date of transport, we reserve the right to dispose of it without the need for additional authorization.

In case of damage: Our compensation coverage includes certain types of damages, such as wheels and locks, but does not cover minor damages arising from the transportation risk, such as scratches/scrapes. Compensation will be proportional to the type of damage caused, and approved amounts range between US$60-US$100.

If your baggage suffers loss of internal items, you must report them to the airline at the airport upon baggage delivery. We are responsible for weight losses caused, and in case of a demonstrated weight loss on the scale, we will promptly pay for each missing kilogram in accordance with the Montreal Convention guidelines.

If your baggage experiences a delay: Arajet will compensate according to the Montreal Agreement, covering essential use items. For this case, Arajet compensates a maximum of the first 3 days of delay with an amount of 30 USD per day, indicating that the maximum compensation will be 90 USD. However, if your baggage is delayed for more than 21 days in delivery, it will be declared a total loss, in which case Arajet will assume the maximum compensation agreed upon in the international Montreal convention as indicated in our terms and conditions.