11. How do I request a refund?

To request a refund, it's important to be clear about the reason for the request and to keep in mind that our process is governed by our established policies. You must complete our web form through this link: https://arajet.zendesk.com/hc/es-do/requests/new

However, it's essential to note that, to request any type of refund, you must do so no later than 7 days after your flight date; otherwise, we won't be able to process it. After submitting the form, you will receive an initial response within the following 10 days. If the refund is approved, it will be processed within 30 days after the response.