1. What is and where does the withdrawal apply?

The right of withdrawal is exclusive to the Colombian law, and only applies to tickets with origin and/or destination Colombia. It is regulated in article 47 of the Consumer Statute and refers to the possibility that the consumer has so that, in the events in which he acquires an airline service, through non-traditional or remote systems, he can retract said acquisition. within the following five (5) business days from the ticket purchase date, as long as the provision of the service has not started before five (5) days. Case in which the airline returns 100% of the amount paid for the reservation. For more information https://www.arajet.com/es/desistimiento-y-retracto