New Website
- 1. Has Arajet launched a new website?
- 2. Is the old website still available?
- 3. Can I book a flight on the new website?
- 4. Why does Arajet have two websites?
- 5. I made a booking on the new website, and I got an error message?
- 6. Will my account and past bookings be available on the new website?
Arajet Website
- What languages are supported on the new website?
- Can I use the new website on my mobile device?
- Is my payment information secure on the new website?
- I encountered an issue while trying to book on the new website
- Will my account and past bookings be available on the new website?
- I made a booking on the new website, and I got an error message?
Itinerary Changes Punta Cana
- 1. What should I do if my original flight from/to Santo Domingo now lands in/from Punta Cana?
- 2. How can I find out from which airport, Santo Domingo (SDQ) or Punta Cana (PUJ), my flight will depart?
- 3. What happens if I have a connection with another airline in Santo Domingo and now my flight arrives in Punta Cana?
- 4. Is there transportation available between Santo Domingo (SDQ) and Punta Cana (PUJ) airports?
- 5. What should I do if my connection is no longer available due to Arajet's flight changes?
- 6. How can I confirm at which airport (SDQ or PUJ) I have my layover?
Flights from Punta Cana
- 1. Does Arajet offer direct flights to Punta Cana?
- 2. Can I change my existing reservation to Santo Domingo to a direct flight to Punta Cana?
- 3. Does any Arajet policy change with the new PUJ operation?
- 4. Does Arajet offer special rates or discounts for direct flights to Punta Cana?
- 5. What documents do I need to fly directly to Punta Cana?
- 6. Which terminal will Arajet operate from at Punta Cana PUJ?
Group Reservations
- 1. What is a group reservation in Arajet?
- 2. How do I get a group quote with Arajet?
- 3. What payment methods are used for group payments?
- 4. What is the deadline for sending passenger names to the Groups department?
- 5. What is the deadline for reducing passengers in a group reservation without penalty?
- 6. What are the implications if I decide to reduce the number of passengers in a group?
Before Flying
- 1. What identification documents do I need for travel?
- 2. Is it necessary to have a visa for the destination country?"
- 3. What are the vaccination requirements if I'm traveling from Brazil?
- 4. What items are allowed in carry-on or checked luggage?
- 5. What should I consider when selecting a seat at the emergency exits when flying with Arajet?
- 6. When should I fill out an immigration form?
Cancellations, delays, and refunds
- 1. How do I request the cancellation of my reservation?
- 2. If I paid for an additional baggage outside of my fare package but don't need it, can I get a refund?
- 3. I am sick and can't fly, can I get my money back?
- 4. My flight was cancelled
- 5. My flight was delayed
- 6. I paid for my preferred seat but the airport/crew changed my seat.
Laytrip and Arajet
- 1. Where did Pagovoy go?
- 2. Why did Pagovoy merge with Laytrip?
- 3. I have a booking with Pagovoy, what should I do?
- 4. Who do I contact about my Pagovoy booking?
- 5. What happens to my payments after the merge of Pagovoy and Laytrip?
- 6. What is Laytrip?
Ground Transportation to Punta Cana
- 1. What should I do if I've already paid for Arajet's transportation service to or from Punta Cana and my flight is delayed?
- 2. Where will Arajet's ground transportation pick me up to take me to or from Punta Cana?
- 3. Can I pay Arajet's ground bus transportation in cash at the airport?
- 4. How many hours does the bus take to get from Las Américas International Airport to Punta Cana?
- 5. Where in Punta Cana does Arajet's bus service end its route?
- 6. Once in Punta Cana and after Arajet's ground transportation service has ended, how do I get another transportation to take me to my final destination?
Taxes and Refund
- 1. What are fees and taxes?
- 2. What is refundable in a ticket and what is not?
- 3. Can I request my refund with a call or chat with an agent?
- 4. Can I make my refund at a ticket point of sale?
- 5. If I purchased with an Arajet partner travel agency, do you reimburse me directly or do I claim it at the agency?
- 6. What is the fuel tax and why is it non-refundable?
Travel Assistance
- 1. What is Arajet Travel Assist
- 2. What is iké?
- 3. What assistance packages does Arajet Travel Assist offer?
- 4. How much do the Arajet Travel Assist services cost?
- 5. Who can purchase Arajet Travel Assist?
- 6. For how many days of my trip do I have coverage with Arajet Travel Assist?
Babies
Ticket purchases with travel agencies
- 1. I made my reservation with a third party and I do not have an Arajet booking code, but I do have the X1 (Hahnair) booking code. What can I do?
- 2. I have a reservation made by a travel agency, how can I request a refund?
- 3. I have a ticket purchased through a travel agency with Arajet, and I was supposed to receive compensation, but I haven't received it yet. How can I get my compensation voucher?
- 4. I have bought an Arajet ticket with a travel agency and I need a change of flight/name/route?
- 5. I have a reservation made with a travel agency, and I want to add additional services. Can we purchase them directly from Arajet.com?
- 6. Can Arajet share the Arajet reservation code with passengers who have a reservation purchased through a travel agency?
Retraction and withdrawal
- 1. What is and where does the withdrawal apply?
- 2. What is and where does the withdrawal apply?
- 3. How long does Arajet take to process a refund for withdrawal request?
- 4. What percentage of my purchase will be refunded if I apply for retract on flights to/from Colombia?
- 5. What percentage of my purchase will be refunded if I apply for withdrawal on flights originating/destined for Colombia?
- 6. Can I withdraw or apply withdrawal if the flight date has already passed?
Fiscal Receipt
- 1. What is a tax receipt and/or final invoice?
- 2. In which countries can I request the tax receipt?
- 3. When should I request my tax receipt?
- 4. What happens if I fill out the data on the tax receipt application form incorrectly?
- 5. What happens if I request my tax receipt one day after the purchase?
- 6. When will I receive my invoice with fiscal receipt?
Triangular flights
- 1. What do I do if I have a flight that has an stop?
- 2. Can I disembark the plane during the stop of my Arajet flight?
- 3. How long does the intermediate stop take?
- 4. Why do you make flights with intermediate stops?
- 5. What happens to my baggage on flights with intermediate stops?
- 6. I got off by mistake at the intermediate stop and it was not my final destination, what should I do?
Connection
- 1. Does Arajet offers connections?
- 2. I bought my flight with a Travel Agency but only the first flight segment is with Arajet. What does it mean?
- 3. What is a connection when flying with Arajet?
- 4. How do connecting flights with Arajet work?
- 5. To which countries does Arajet travel on connecting flights?
- 6. What happens if I miss my connection?
About Us
- 1. What destinations does Arajet fly to?
- 2. In which airports in the Dominican Republic does Arajet operate?
- 3. In which terminal is Arajet located?
- 4. Why are there no flights within the DR?
- 5. Why do they use a macaw and not our national bird as their brand image?
- 6. What is a low-fare airline?
Work with us
Special Assistance
- 1. Can I travel with my pet?
- 2. Can I travel with a support or emotional assistance animal?
- 3. Can I travel with an assistance, service, or search and rescue animal?
- 4. What documents do I need to present to travel with my Assistance or Service Dog to the United States?
- 5. I have an allergy, how can I fly safely?
- 6. I have a disability
Check in
- 1. When is web check-in available?
- 2. How long do I have to check in?
- 3. What should I do if I can't check in online?
- 4. Can I check in at the airport?
- 5. I have my boarding pass online, when do I have to be at the airport?
- 6. When does airport check-in open?
About my flight
- 1. How do I know if my flight is delayed?
- 2. Does Arajet offer onboard food sales?
- 3. Can I choose my meal?
- 4. Can I smoke on board?
- 5. Can I use my mobile phone/laptop during the flight?
- 6. What can I buy on board?
Baggage
- 1. How many checked bags can I take with me?
- 2. My checked bag has been lost, damaged or delayed during the trip, how can I claim compensation?
- 3. Can I pay for an additional cabin baggage?
- 4. Can I travel with a musical instrument?
- 5. Can I pay for extra checked baggage?
- 6. What items are not allowed in carry-on baggage?
Booking
- 1. There is a technical problem with the website
- 2. I misspelled my name on my reservation, how can I correct it?
- 3. I am late for my flight, can I use my reservation for another date?
- 4. When is my reservation considered confirmed?
- 5. What happens if I don't make the full payment within the first 24 hours after making the reservation?
- 6. Can I make the payment for my reservation at the airport?