Taxes and Refund
- 1. What are fees and taxes?
- 2. What is refundable in a ticket and what is not?
- 3. Can I request my refund with a call or chat with an agent?
- 4. Can I make my refund at a ticket point of sale?
- 5. If I purchased with an Arajet partner travel agency, do you reimburse me directly or do I claim it at the agency?
- 6. What is the fuel tax and why is it non-refundable?
- 7. Why is the refund voucher issued in my name?
- 8. Can I opt for a refund to the original method of payment?
- 9. If I paid in cash, how can I request a refund?
- 10. If I paid with Paga Todo, how can I request my refund?
- 11. How do I request a refund?
- 12. Within the first 24 hours of purchase, will I get 100% of my purchase back?
- 13. Can I at any time reclaim unused taxes and fees from a ticket?
- 14. What are the conditions of the reimbursement voucher?